Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@rapidfulfillment.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@rapidfulfillment.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@rapidfulfillment.com.

Refund & Returns Policy

RapidFulfillment.com

Overview

Rapid Fulfillment Inc. provides fulfillment, logistics, and product services to businesses and customers. Due to the nature of fulfillment, warehousing, and shipped goods, all sales are subject to the terms below.

1. Order Cancellations

Orders may be canceled only before fulfillment begins.

Once an order has entered the fulfillment process (picked, packed, or shipped), it cannot be canceled.

2. Returns Eligibility (Physical Products)

We accept returns under the following conditions:

  • Request must be submitted within 30 days of delivery

  • Product must be:

    • Unused

    • In original packaging

    • In resellable condition

We reserve the right to deny returns that do not meet these conditions.

👉 Note: Most eCommerce businesses use a 14–30 day return window with condition requirements like this to balance customer expectations and operational costs (iubenda)

3. Non-Returnable Items

The following are non-refundable / non-returnable:

  • Opened or used products

  • Custom-branded / white-label products

  • Perishable or regulated goods (including certain supplements or peptides where applicable)

  • Final sale or clearance items

4. Damaged, Incorrect, or Lost Orders

If there is an issue caused by fulfillment:

  • Damaged in transit

  • Incorrect item shipped

  • Lost package

You must notify us within 7 days of delivery

We will, at our discretion:

  • Replace the item

  • Issue a refund

  • File a claim with the carrier

5. Return Process

To initiate a return:

  1. Email: support@rapidfulfillment.com

  2. Provide:

    • Order number

    • Reason for return

    • Photo proof (if damaged/incorrect)

  3. Wait for Return Authorization (RMA) before sending anything back

Returns sent without approval will not be accepted.

6. Return Shipping Costs

  • Customer is responsible for return shipping unless the error was ours

  • Original shipping fees are non-refundable

7. Restocking Fees

A restocking fee of up to 15–25% may apply depending on product type and condition.

(This is standard in fulfillment to cover handling, inspection, and inventory reprocessing.)

8. Refund Processing

Once the return is received and inspected:

  • Approved refunds are issued within 5–10 business days

  • Refunds are processed to the original payment method

We may issue:

  • Full refund

  • Partial refund

  • Store credit

9. Fulfillment & Service Fees (Important)

All fulfillment-related fees are non-refundable, including:

  • Pick & pack fees

  • Storage fees

  • Shipping/postage costs

  • Account setup or onboarding deposits

These are operational services already rendered.

10. Deposits & Prepayments

All deposits (including onboarding or fulfillment credits):

  • Non-refundable

  • Applied toward future services and orders

11. Chargebacks & Disputes

Initiating a chargeback without contacting us first is a violation of this policy.

We reserve the right to:

  • Suspend accounts

  • Provide documentation to dispute claims

  • Recover associated fees

12. Policy Acceptance

By placing an order or using RapidFulfillment.com services, you agree to this Refund Policy.

Optional (High-Converting Add-On for Your Site)

You may want to add this at the top of your page:

👉 “30-Day Return Window on Eligible Products — Fast Resolution Guaranteed”